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Nextiva VOIP accounts full configuration
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Experiência profissional
Onboarding Technician / Implementation Specialist
Ring • Período integral
Feb 2023 - May 2026 • 3 yrs 3 mos
Worked at Nextiva as an Implementation Specialist, helping business customers set up and optimize their VoIP phone systems. My responsibilities included customer onboarding, account setup, user and extension configuration, VoIP phone provisioning guidance, call routing setup, voicemail, business hours, auto attendant configuration, and basic troubleshooting. I worked directly with clients to understand their business needs, explain technical settings in simple language, and make sure their phone system was configured correctly and ready for daily use. This experience gave me strong practical knowledge of Nextiva, VoIP systems, call flows, customer support, and business communication tools.