a
andrey_ng

Andrey N

@andrey_ng

Specialist in Visa Services Email Copywriter

Vietnã
Vietnamita, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Processing Associate and Specialist in Customer Service with extensive experience supporting international travelers through visa application processes. I specialize in email copywriting and customer communication, making complex bureaucratic procedures feel simple and human to build trust and drive action.... Saiba mais

Habilidades

a
andrey_ng
Andrey N
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Conteúdo para Sites
I will visa service landing page copy
A partir deUS$ 50 /projetoMais detalhes
Redação de E-mails
I will email copywriting for visa service
A partir deUS$ 20 /projetoMais detalhes

Portfólio

Experiência profissional

VFS_Global

Customer Service Executive

VFS Global • Período integral

Apr 2021 - Present • 5 yrs 3 mos

Provided end-to-end online visa consultation for clients across 70+ countries, ensuring compliance with immigration requirements and documentation standards. Managed high volumes of customer inquiries via chat, email, Page 1 of 2and ticketing systems while maintaining high service quality. Reviewed and verified application documents to ensure accuracy and completeness, reducing rejection rates. Educated customers on visa procedures, timelines, and required documentation to improve success rates. Handled escalations and resolved complex visa cases efficiently with strong problem-solving skills. Collaborated with internal teams to update visa policies and ensure up-to-date knowledge of immigration regulations.