Anderson P

ElevenLabs Voice Agent Deployed via Synthflow with Make.com Automation

OMNIassistant LLC • Freelance

Sep 2025 - Oct 2025 • 1 mo

Built and launched a production-ready AI voice agent for a mid-sized e-commerce brand using Synthflow AI as the core voice platform and ElevenLabs voice cloning to match the brand's exact tone and personality. Designed a complete inbound customer support call flow handling order tracking, returns, refund requests, product FAQs, and intelligent escalation routing to live agents. Integrated Shopify API for real-time order lookup during live calls, enabling the AI to deliver accurate shipping updates and order status without any human intervention. Connected Make.com to trigger post-call workflows including HubSpot CRM record updates, Zendesk ticket creation for refund requests, and Twilio SMS satisfaction surveys. Deployed OpenAI GPT-4o as the LLM backbone for contextual, intent-aware conversation across thousands of concurrent calls. Used Deepgram's speech-to-text engine to achieve sub-200ms transcription latency for natural, human-paced dialogue. Built a sentiment analysis layer to detect frustrated callers and auto-escalate to human support. Configured N8n workflows to aggregate call analytics, surface recurring complaint trends, and generate weekly performance reports for the operations team. Delivered a 24/7 AI customer support system across 3 time zones handling 1,200+ monthly calls, cutting average handle time by 55%, and reducing support staffing costs by $8,000/month.

Bland AI Outbound Cold Calling Agent Integrated with N8n & Salesforce

ScaleUnit • Freelance

Jun 2025 - Jul 2025 • 1 mo

Architected and deployed a high-volume outbound AI cold calling agent using Bland AI for a B2B sales agency targeting SMBs in the SaaS and fintech sectors. Built dynamic call scripts with branching dialogue logic to handle objections, qualify prospects on the BANT framework, and route hot leads in real time to human closers. Integrated Salesforce CRM for lead import, call outcome logging, disposition tagging, and automatic pipeline stage progression post-call. Developed N8n automation workflows to trigger follow-up email sequences, Slack alerts for sales managers, and Calendly meeting links for qualified prospects. Used OpenAI GPT-4o for dynamic conversation generation and ElevenLabs voice synthesis to achieve a human detection pass rate exceeding 90% in blind caller tests. Configured Twilio for outbound dialing, caller ID management, and call recording at scale. Built a real-time analytics dashboard in Airtable synced via N8n to track daily call volume, connection rates, conversion ratios, and pipeline revenue generated per campaign. Delivered an AI calling system executing 500+ daily outbound calls and generating 30–40 qualified sales meetings weekly replacing 5 full-time SDRs while reducing cost per booked meeting by 80%.

Retell AI Receptionist with HubSpot CRM & Calendly Appointment Bot

CLEAR SKY THERAPY • Freelance

Aug 2024 - Sep 2024 • 1 mo

Designed and deployed a Retell AI-powered voice receptionist for a multi-location dental group, fully automating inbound patient calls including appointment scheduling, rescheduling, cancellations, and insurance FAQs. Integrated HubSpot CRM to auto-create and update patient contact records, log full call transcripts, and trigger post-call email nurture sequences. Connected Calendly for real-time appointment slot checks and automated booking confirmations via SMS and email through Twilio. Built the entire conversational AI dialogue flow using Retell AI's LLM-powered engine with custom prompt engineering for HIPAA-compliant patient interactions. Used Deepgram speech-to-text for real-time transcription and sentiment analysis, enabling supervisors to monitor call quality and agent performance. Configured Twilio SIP trunking to work with the existing phone system without hardware changes. Set up Make.com automation to sync confirmed appointments into the practice management software and deploy pre-visit reminder sequences. Implemented bilingual support in English and Spanish. Delivered a fully autonomous AI receptionist that reduced front desk call time by 60%, eliminated after-hours missed calls, and grew appointment booking rates by 38% across all locations.