Mandie

FedEx LTL Freight Representative

Jun 2026 - Oct 2026 • 4 mos

Coordinated Less-Than-Truckload (LTL) freight shipments for commercial and residential customers. Tracked shipments and provided timely updates on delivery status, transit times, and exceptions. Scheduled freight pickups and delivery appointments while ensuring accuracy and efficiency. Generated and explained freight rate quotes based on shipment specifications and service requirements. Collaborated with internal departments and carriers to ensure smooth freight movement and customer satisfaction.

Audible CA Customer Service Agent

Jun 2019 - Oct 2025 • 6 yrs 4 mos

Provided prompt and professional concierge-level support, assisting customers with billing and membership inquiries, account updates, and troubleshooting service issues. Provided personalized recommendations on services, promotions, benefits, and plan upgrades tailored to customers’ needs. Guided members through application navigation, plan upgrades, and promotional offerings, enhancing customer loyalty and retention. Handled high call volumes efficiently and resolved concerns related to unauthorized fees. Continually maintain working knowledge of company products and services for seamless account management and compliance with company policies.