Amanda R

Sr. Project Manager

Higher Education • Período integral

Mar 2023 - Present • 3 yrs 2 mos

• Lead end-to-end execution of high-impact healthcare IT and operational initiatives, aligning project activities with organizational goals and customer-centric outcomes. • Serve as the primary point of contact for external and internal partners, overseeing performance, coordinating cross-functional workstreams, and ensuring project milestones and delivery commitments are met. • Develop structured project plans with clear deliverables, KPIs, risks, blockers, timelines, and documentation to support transparency across clinical, operational, and technical teams. • Translate complex technical concepts into clear, actionable business language for leadership and non-technical partners. • Analyze performance trends and identify opportunities to enhance workflows, improve turnaround times, and optimize the customer delivery experience. • Implement standardized processes for issue tracking, decision documentation, and continuous improvement across multiple teams and systems. • Partner with HR and organizational leadership to support employee benefits and well-being initiatives, contributing to program design, stakeholder communications, process improvements, and cross-functional coordination to enhance workforce experience and resource accessibility.

Project Manager

Higher Education / Healthcare • Período integral

Aug 2021 - Feb 2023 • 1 yr 6 mos

• Led cross-functional SaaS and workflow transformation initiatives that improved operational efficiency, reduced bottlenecks, and strengthened data-driven decision making. • Managed key vendor partnerships, established repeatable processes, coordinated testing, and facilitated business reviews to ensure successful implementation and adoption. • Delivered clear, proactive communication to stakeholders at all levels, including executive summaries, milestone reporting, risk escalations, and process change documentation. • Used qualitative and quantitative data to identify workflow gaps, prioritize enhancements, and drive rapid, informed decision-making in a dynamic environment.

Project Lead

Higher Education / Healthcare

Dec 2017 - Aug 2021 • 3 yrs 8 mos

• Led operational and technical initiatives related to COVID operational management, including the rollout of new tools, fulfillment workflows, and stakeholder communications. • Built strong relationships across clinical operations, IT, vendors, and executive teams to align on goals, resolve issues quickly, and keep customer experience at the forefront. • Implemented structured reporting and real-time dashboards to support high-volume operational demand and leadership decision-making.