Alyse T

Business Operations, Online Sales & Customer Support

Facebook

Jun 2024 - Present • 2 yrs 4 mos

-Support daily business operations for a family-owned company, independently handling administration, customer service, sales, marketing, and business support. -Manage online sales, customer inquiries, orders, product information, follow-up communications, and customer relationships. -Manage social media and the company's online presence, including organizing and publishing business content. -Coordinate marketing through social media, online channels, fishing expos, trade shows, and direct customer outreach. -Communicate directly with customers, retailers, and prospective business partners while representing the company at trade shows and expos. -Develop and maintain relationships with retail stores that purchase products for resale. -Process customer orders and coordinate fulfillment, shipping, and follow-up. -Respond to questions regarding products, pricing, availability, orders, and special requests. -Assist with product development, presentation, pricing, promotions, and business growth. -Maintain business records, customer information, product information, and online business activities. -Research products, markets, opportunities, and business resources to support company growth.

Customer Benefits Specialist

Life

Jan 2023 - Jun 2024 • 1 yr 5 mos

-Provided 100% remote customer support by telephone, email, and text while maintaining professional and responsive communication. -Made approximately 100–150 customer calls per evening while meeting required performance standards. -Scheduled and coordinated customer appointments by telephone and Zoom. -Verified customer and financial information for accuracy and completeness. -Explained benefit processes and answered customer questions regarding products and services. -Maintained organized daily call sheets, customer records, and follow-up information. -Built and maintained long-term customer relationships through consistent communication and follow-up. -Investigated and resolved customer questions and complaints professionally. -Managed social media accounts and posted company employment opportunities. -Assisted with recruiting, applicant communication, and training incoming agents. -Processed EAPP and operated HPRO 3.0 while completing remote administrative responsibilities.

Office Manager

Parker Manufacturing

Jan 2019 - Mar 2023 • 4 yrs 2 mos

-Managed daily office administration, customer service, billing, documentation, scheduling, and business operations. -Processed daily invoices, payments, billing, and payroll-related administrative tasks using QuickBooks. -Responded to customer questions involving billing, accounts payable, accounts receivable, and payroll. -Maintained accurate financial records and documentation for business operations and insurance audits. -Prepared business documents, delivery tickets, labels, reports, and operational paperwork. -Coordinated meetings, customer communications, schedules, and administrative activities. -Assisted with billing, invoicing, shipping, and customer-service issues. -Maintained organized files and records and ensured documents were properly archived. -Prepared documentation for PPP loan applications and loan forgiveness. -Posted job openings and communicated with applicants.