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Customer Support
Teleperformance • Período integral
May 2026 - Present • 2 mos
Dedicated to delivering fast, empathetic, and high-quality support across email and ticketing systems Managed a high volume of daily incoming tickets, consistently maintaining customer satisfaction score. Troubleshed complex user issues, translating technical jargon into clear, easy-to-understand solutions for customers. Collaborated with product and engineering teams to escalate recurring bugs, helping improve the overall user experience.