
Ali M
AI Automation, Twilio and SaaS Expert
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Experiência profissional
Automation Specialist cum IVR Expert
Horizon Technologies
Oct 2022 - Present • 4 yrs
**Automation Specialist | GHL, n8n & IVR Expert** **Horizon Technologies | October 2022 – Present** Working as an Automation Specialist focused on GoHighLevel (GHL), n8n workflow automation, Twilio A2P 10DLC registration, brand registration, campaign approval, CRM integrations, and business process automation. * Build and manage advanced GoHighLevel CRM and automation workflows for lead capture, follow-ups, nurturing, appointment booking, and customer communication. * Handle Twilio A2P 10DLC brand registration, campaign registration, approval assistance, compliance reviews, rejection troubleshooting, corrections, and resubmissions. * Design and implement n8n automation workflows connecting GHL, Twilio, CRMs, APIs, webhooks, forms, databases, and third-party applications. * Build automated email, SMS, voicemail, and ringless voicemail drop campaigns for lead engagement, follow-ups, nurturing, and customer communication. * Develop and deploy AI agents, voice AI agents, conversational AI chatbots, and inbound and outbound call agents for customer support, lead qualification, appointment booking, and business communication. * Integrate GHL, Twilio, n8n, APIs, webhooks, AI tools, and external platforms to create end-to-end automated business systems. * Troubleshoot A2P registration issues, campaign rejections, workflow failures, webhook errors, API integrations, automation logic, and communication systems. * Optimize existing automation systems to reduce manual work, improve response times, streamline marketing operations, and deliver reliable, scalable solutions for clients.