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Yeison Gonzalez
@alexx_gonz
Windows IT Support And Remote Troubleshooting Specialist
Venezuela
Espanhol, Inglês
Sobre mim
Service Desk III Analyst with over 11 years of experience in advanced technical support and IT incident management within Windows environments. Specialized in hardware/software diagnostics, complex troubleshooting, remote support, and operational continuity. Highly committed to efficiency, rapid problem-solving, and client satisfaction.
Habilidades
Yeison Gonzalez
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will do advanced windows IT support and troubleshooting
Experiência profissional
Service Desk III Analyst
Freelance • Período integral
Jul 2025 - Present • 1 yr 3 mos
User technical support, PC and laptop repair, platform support including Gmail, Outlook, Microsoft Office, and Google Chrome, preventive and corrective maintenance, PC and Windows optimization
Technical Support Analyst
Grupo Reveex • Período integral
Jan 2021 - Dec 2022 • 1 yr 11 mos
User support, PC and laptop maintenance and repair, Active Directory administration, data backup on servers and workstations, configuration and installation of administrative and office applications, CCTV security camera management, and inventory management of computer equipment and consumables.
Systems analyst
Linde plc • Período integral
Feb 2016 - Feb 2018 • 2 yrs
Active Directory Management, Active Directory Management, PC and Laptop Maintenance and Repair, Front Office Management, User Support, HP Helpdesk Management, Database Backup (Server)
