a
alexjayhan

Alex Jay Han

@alexjayhan

Administrative Support Customer Service eCommerce

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce. I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.... Saiba mais

Habilidades

a
alexjayhan
Alex Jay Han
offline • 

Conheça meus serviços

Assistente Virtual
I will do data entry, extraction, research, lead generation
A partir deUS$ 5 /projetoMais detalhes
Transcrição
I will transcribe audio or video files in a timely manner
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Brain_Technologies

Customer Support Agent and Training Mentor

Brain Technologies • Período integral

Jun 2021 - Feb 2026 • 4 yrs 8 mos

- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.