Aldemar A

Customer service and sales agent.

Fusion Partners • Período integral

Jan 2025 - Feb 2026 • 1 yr 1 mo

Experience at Fusion BPO During my time at Fusion BPO, I worked as a Customer Service and Sales Representative, handling inbound and outbound calls in a fast-paced call center environment. My main responsibilities included assisting customers, identifying their needs, and effectively recommending products such as air purifiers and health-related medications. I consistently focused on delivering a positive customer experience while applying persuasive communication techniques to achieve sales goals. I developed strong skills in: Building rapport with customers Handling objections and closing sales Providing clear and accurate product information Managing high call volumes with efficiency Maintaining professionalism and empathy in every interaction This role strengthened my ability to combine customer service excellence with sales performance, ensuring both customer satisfaction and business growth.