a
alayeingrid

Olukemi A

@alayeingrid

French Interpreter

Benin
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a hardworking and passionate professional with strong organizational skills and a proactive, goal-oriented mindset. I have extensive experience in French interpretation, customer support, and team collaboration. I am committed to contributing to team success through effective communication and problem-solving.... Saiba mais

Habilidades

a
alayeingrid
Olukemi A
offline • 

Conheça meus serviços

Interpretação
I will be your professional english and french interpreter
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Teleperformance

French Interpreter

Teleperformance • Período integral

Oct 2025 - Present • 9 mos

Provided accurate French interpretation services for customer inquiries and support. Facilitated smooth interactions between French-speaking customers and support teams. Maintained confidentiality while handling sensitive information and medical terminology. Strengthened client relationships through personalized language tutoring.

CCI

Customer Support Specialist

CCI • Período integral

May 2025 - Jun 2026 • 1 yr 1 mo

Customer Interaction & Issue Resolution: Responded promptly to customer inquiries via phone, email, or chat. Resolved product or service problems by clarifying issues, determining the cause, and offering the best solutions. Escalated unresolved issues to higher support levels when necessary. Campaign-Specific Support (e.g. Instacart): Provided support tailored to the specific client’s needs (e.g., delivery issues, payment card declined troubleshooting, order modifications etc). Use campaign-specific tools (e.g. Salesforce) to manage and track interactions efficiently. Technical Support & Troubleshooting: Assisted customers and shoppers with basic technical issues and system navigation. Followed scripts and guidelines to ensure accurate, consistent solutions. Documentation & Reporting: Maintain records of customer interactions, transactions, and actions taken. Reported recurring issues and trends to improve customer experience. Adherence to Quality & Compliance: Followed company procedures, service level agreements and quality standards. Maintain data privacy and confidentiality of customer information.