a
akifkhan298

Muhammad

@akifkhan298
5,0(1)

Customer Support Expert: Live Chat, Email, Phone and Ticket Handling

Paquistão
Urdu, Inglês, Pashto
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m Muhammad — your dedicated Customer Support & Dispatch Specialist with 7+ years of experience helping businesses deliver exceptional service and streamline operations. • Fast Live Chat, Email & Phone Support across all time zones • Expert in Zendesk & Freshdesk ticketing, CRM management & shift reporting • Skilled in Dispatching & Scheduling for Security Teams, PSWs & Taxi‑Ops • Fluent English, flexible hours, 98%+ client satisfaction Let’s boost your customer satisfaction, reduce wait times, and keep your team running smoothly — message me now for reliable 24/7 support!... Saiba mais

Habilidades

a
akifkhan298
Muhammad
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will be your virtual assistant for admin and operations support
A partir deUS$ 10 /projetoMais detalhes
Suporte ao Cliente
I will provide customer support via email live chat and phone services
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Self_Employed

Founder & Head of Operations at RENT A SKILL

Self Employed • Autônomo

Mar 2024 - Present • 2 yrs 6 mos

Built and managed remote operations teams supporting US and Canadian businesses. Led customer support, dispatch, scheduling, recruitment, CRM management, quality assurance, reporting, and client communication. Managed teams of up to 40+ people across security, staffing, transportation, SaaS, e-commerce, and service-based operations.

Self

Self

Meio período • 2 yrs 6 mos

Customer & Technical Support Specialist at TenTenTel

Jun 2023 - Feb 2025 • 1 yr 8 mos

Provided customer and technical support for TenTenTel, an internet service provider. Assisted customers through phone, email, live chat, and support tickets, resolved billing and connectivity concerns, documented cases, escalated technical issues, and maintained clear communication until resolution.

Dispatcher & Recruitment Coordinator at Power Staffing

Aug 2022 - Jun 2023 • 10 mos

Supported Power Staffing, a Canadian healthcare staffing company, with dispatch, employee scheduling, urgent shift coverage, recruitment, and client communication. Screened candidates, scheduled interviews, coordinated staff attendance, handled call-offs and replacements, maintained records, and helped ensure client shifts remained properly covered.

1 Avaliações
5,0

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    5
1-1 fora das 1 avaliações
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Mais relevante
    S

    sileska

    AL

    Albânia

    5

    Great experience! Muhammad was fast, professional, and easy to work with. Highly recommended!

    US$ 50-US$ 100

    $

    3 dias

    Tempo

    Útil?
    Sim
    Não