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akash_jaiswal31

Akash Jaiswal

@akash_jaiswal31

Digital Content Management Senior Analyst with over 9 years of experience

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Inglês, Hindi, Marata
Algumas informações são exibidas no idioma inglês.
Sobre mim
Digital Content Management Senior Analyst with over 9 years of experience, including 4.5+ years at Accenture, leading global content operations across North America, APAC, and Europe. Currently managing CMS, content syndication, and offer operations for Estée Lauder (LATAM). Previously led high-velocity Breaking News and AI-driven Copilot operations for Microsoft, directing the real-time distribution of global content within a strict 5–10-minute SLA. Proven team lead, delivering a 28% increase in team productivity and 100% SLA adherence through rigorous process innovation.... Saiba mais

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akash_jaiswal31
Akash Jaiswal
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Tempo médio de resposta: 4 horas

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Experiência profissional

Walmart

Digital Content Manager

Walmart • Freelance

Aug 2021 - Present • 4 yrs 9 mos

•Directed 1,100+ monthly breaking news updates across NA, APAC and EU. Cut turnaround time from 10 to 5 minutes, boosted publishing efficiency by 28%, achieved 100% SLA adherence. •Led and mentored 12 analysts across 3 regions, improving productivity by 28% and reducing escalations by 10%. •Led social media content strategy execution aligned with brand guidelines, regional requirements, and platform policies, increasing engagement by 15-20%. •Led content review, moderation, and curation, ensuring compliance with policy, regional standards, and platform expectations. •Engineered 20+ SOPs and dashboards, reducing reporting errors by 20% and standardizing workflows. •Conducted market and competitor analysis and tracked platform analytics, sales performance, and customer feedback to identify improvement opportunities. •Managed e-commerce catalog and inventory operations for Walmart, Target, and Amazon, including live listings, inventory sync, and sales order issue resolution. •Served as primary liaison between stakeholders and regional teams, reducing issue resolution time by 20–25% and improving delivery timelines by 20%. •Drove process improvements across evolving workflows to improve efficiency, predictability, and overall service quality. •Managed cross-workstream content quality for clients including GSK, Microsoft, Estée Lauder, Astellas, SVB Bank and 3M.