Rjem
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Experiência profissional
IT & Administrative Support Simulation - Project Gusali
Project Gusali • Meio período
Jan 2021 - Dec 2025 • 4 yrs 11 mos
*Resolved simulated IT support tickets using standard frameworks. *Practiced documentation, communication, and customer interaction *Assisted with hands-on administrative and technical tasks
Help Desk Analyst (Practicum) - 5CentsCDN
5CentsCDN
May 2024 - May 2025 • 1 yr
*Provided 1st-level support for Windows environments. *Troubleshoot software, hardware, and connectivity issues. *Managed user accounts and permissions. *Documented tickets clearly for accurate resolution tracking.
Customer Service Associate & Baker - Tim Hortons
Tim Hortons
Mar 2018 - Dec 2020 • 2 yrs 9 mos
*Delivered fast, friendly customer service. *Handled cash and POS transactions accurately. *Maintained food safety and workplace hygiene standards.
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jonnyritco

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