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Ailen Nicdao
@ailennicdao
IT Service Delivery
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Sobre mim
I’m a former IT Service Delivery Manager who turns how your MSP actually works into clear, usable documentation. I started as a technical support engineer, led an IT service desk, and then managed service delivery, so I know what techs really need on a ticket at 4 p.m. on a Friday.
I write SOPs, runbooks, onboarding and offboarding checklists, and process docs that your team will follow. Clear steps, defined roles, sensible escalation, no fluff. Confidential, organized, and delivered on time.
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Ailen Nicdao
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Redação Técnica
I will write msp sops and runbooks
