a
ahmedhorass

Ahmed Adel

@ahmedhorass

Excel Reports, Dashboards and Reconciliation

Egito
Árabe, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I build Excel reports, dashboards and trackers that turn messy operational data into clear numbers. I have 9+ years in payments, refunds, fraud and chargeback operations and currently lead a dispute team, so I build the same tools I use every day. I clean and restructure exports (bank, payment provider, CRM, CSV), build KPI dashboards with pivot tables and charts, create reconciliation sheets, and automate repetitive reports with formulas and VBA. Google Sheets versions available. I work in English and Arabic and keep your data confidential.... Saiba mais

Habilidades

a
ahmedhorass
Ahmed Adel
offline • 

Conheça meus serviços

Painéis de dados
I will build excel dashboards, reports and reconciliation sheets
A partir deUS$ 15 /projetoMais detalhes
Limpeza de Dados
I will clean, format and organize your messy excel data
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

FlairsTech

FlairsTech

Período integral • 3 yrs 9 mos

Chargeback Supervisor

Jul 2025 - Present • 1 yr 3 mos

Lead a team of 9 chargeback analysts for a North American online travel agency. Responsible for daily queue allocation, deadline tracking, and quality checks. Coach analysts, run performance evaluations, and develop process documentation. Building a chargeback defense knowledge base and standard defense packages using AI tools to optimize team output.

Chargeback Analyst

Jan 2023 - Jul 2025 • 2 yrs 6 mos

Investigated incoming Visa and Mastercard chargebacks across fraud and non-fraud reason codes. Built comprehensive representment packages from booking records, airline confirmations, and customer communication. Managed cases within strict scheme response timeframes and escalated complex disputes to leadership.