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Português
$
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Ahmed Farag
@ahmedfarag_201
Cloud Engineer
Egito
Árabe, Inglês
Sobre mim
Business-focused Microsoft 365 & Exchange Online Engineer with expertise in Exchange Online migrations, Hybrid Exchange setups, Azure AD Connect, Microsoft 365 administration, and mail flow optimization. Experienced with SPF, DKIM, DMARC, EOP, and Microsoft Defender for Office 365 to secure enterprise email environments. Skilled in PowerShell automation, KQL queries, troubleshooting, threat investigation, phishing analysis, incident response, and high-priority security operations while meeting business SLAs and operational goals.
Habilidades
Ahmed Farag
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Migrações de plataforma
I will provide exchange online migration and email security support
Experiência profissional
Exchange Online Support Engineer
Microsoft • Período integral
Sep 2021 - Sep 2024 • 3 yrs
Resolved email delivery and authentication issues, analyzed SMTP traffic. Supported DLP/compliance and managed hybrid Exchange mail-flow. Utilized PowerShell and diagnostic tools for troubleshooting complex messaging environments.
Senior Technical Account Manager
Etisalat • Período integral
Dec 2019 - Dec 2020 • 1 yr
• Supported enterprise customers during incidents. • Investigated connectivity issues and documented resolutions.
Customer Service Agent (Technical Support)
Vodafone UK • Período integral
Jan 2017 - Jan 2018 • 1 yr
Delivered technical support for ADSL/TV services. Resolved hardware, software, and connectivity issues while guiding customers through device setup and initial configuration processes.
