a
addinn

Rohail Addin

@addinn

Call Center KPI Dashboard, WFM CX Operations Expert

Paquistão
Inglês, Árabe, Urdu, Pashto
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help call centers and customer service teams improve performance with Excel dashboards, Power BI reports, SLA tracking, WFM analysis, and CX operations support. I have hands-on experience in contact center operations, Cisco Webex CC, workforce management, agent scheduling, abandoned call analysis, KPI reporting, and customer support performance. I can help with call center dashboards, agent productivity reports, QA scorecards, SOPs, and clear business insights. ... Saiba mais

Habilidades

a
addinn
Rohail Addin
offline • 

Conheça meus serviços

Aulas de Idiomas
I will let you speak english language in no time
BI Analytics
I will audit your call center to improve sla and reduce abandoned calls

Portfólio