
JohnACC
Owner Technician
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Portfólio
Experiência profissional
Owner
Repair Shop • Autônomo
May 2026 - Present • 3 mos
I provide professional-grade computer service without the corporate runaround. As the founder of American Computer Care, I specialize in honest, standardized, and fully remote computer repair for clients nationwide. My process is simple: I fix your software issues, speed up slow machines, and secure your data while you watch every click live on your own screen. I never ask for passwords, banking logins, or unattended access. Whether you need a simple tune-up or comprehensive virus removal, I deliver flat-rate results with no hidden fees.
Repair Agent
Best Buy • Período integral
Jun 2020 - May 2026 • 5 yrs 11 mos
Updates, optimizations and repairs of various Windows, iOS, Android, and macOS devices • Deploy tools such as the NirSoft Suite, HWinfo64, CPU-Z, GPU-Z, PC Doctor, FurMark, and Guru3D DDU to identify and resolve issues with client devices. • Configure IMAP/POP3 E-Mail settings for dedicated domains within versions of Outlook, Thunderbird, Gmail and Apple Mail. • Perform Data Exfiltration & Level 1 Data Recovery on Windows PCs. • Execute comprehensive hardware diagnostics including motherboard-level troubleshooting, RAM testing, and storage device assessments • Managing the entire life-cycle of 20+ service tickets concurrently, with accuracy and efficiency. • Develop and maintain detailed technical documentation for each repair case