Joshua H

AI Voice Receptionist & CRM Automation Specialist

JLM Handyman Services • Freelance

May 2026 - Present • 6 mos

Designed and deployed a multi-agent AI phone receptionist system for a home services business, replacing manual call answering with automated lead capture, FAQ handling, and real-time appointment scheduling. Architected a 5-worker call-routing system (intent detection, FAQ handling, lead intake, scheduling, and message-taking) using Goodcall’s AI voice platform Built custom training documents and keyword recognition so the AI understood natural customer language, not just technical terms Integrated Google Sheets, Google Calendar, and Calendly for live lead logging and conflict-free appointment booking Implemented urgent-call detection and escalation logic to ensure time-sensitive issues reached the business owner immediately Set up automated SMS/email notifications for real-time lead alerts Continuously tuned the system post-launch based on real call data and client feedback Currently scoping a Facebook Ads → Messenger → GoHighLevel CRM automation to unify lead management across phone and social channels

CRM AUTOMATION & CAMPAIGN WORKFLOW SPECIALIST (CONTRACT)

Glass Doctor of Dallas Metroplex • Freelance

Jan 2026 - Present • 10 mos

DESCRIPTION Worked on CRM automation and customer outreach systems for a glass repair and installation business, supporting both commercial prospecting and residential customer engagement. THE CHALLENGE The business needed a more organized process for managing campaign responses, tracking prospect interest, following up with leads, and keeping the team informed throughout the customer journey. WHAT I DID I worked on GoHighLevel campaign assets and automation workflows covering commercial email outreach, residential SMS campaigns, lead engagement notifications, inspection requests, appointment reminders, and follow-up task creation. I also developed a custom-coded landing page concept to help commercial prospects understand the inspection offer and move toward requesting an inspection or booking an appointment. THE OUTCOME Created a more organized campaign and follow-up structure, with defined automation logic and a clearer customer journey. The work focused on reducing reliance on disconnected manual steps and giving the business a more structured framework for managing leads. Final launch steps depended on campaign audience confirmation, landing page approval, and the required AI Studio permissions. SKILLS GoHighLevel, CRM Automation, Workflow Automation, Email Marketing, SMS Marketing, Lead Management, Task Automation, Appointment Automation, Landing Page Development, Customer Journey Mapping

Lead Magnet and Email Nurture System

Devin Alphin • Freelance

Nov 2025 - Present • 1 yr

PROJECT OVERVIEW Built an automated lead capture and nurture workflow around The Wealth Blueprint's free chapter offer. THE CHALLENGE People requesting a free chapter needed prompt access to the resource, followed by useful communication that introduced the book's value and encouraged further engagement without relying entirely on manual follow up. MY APPROACH • Configured the free chapter opt in trigger and subscriber tagging. • Structured an immediate delivery email for the free chapter resource. • Developed a timed nurture sequence covering the audience's challenges, educational value, author credibility, and next steps. • Incorporated delays and conditional logic to support an organized sequence of follow up messages. • Structured the workflow so identified buyers could exit the free chapter nurture path rather than continue receiving the same promotional sequence. OUTCOME Created a repeatable lead nurturing process that connects resource delivery with ongoing engagement and provides a structured path from free content toward relevant paid offers.