a
abigail_achsah

Deborah O

@abigail_achsah

Customer support and order tracking virtual assistant

Quênia
Inglês, Suaíli
Algumas informações são exibidas no idioma inglês.
Sobre mim
I'm Deborah, a customer support specialist in Nairobi. At Teleperformance I support DHL Express customers by phone, chat and email, around 150 a day, tracking shipments and sorting out late or stuck deliveries. CSAT above 3.85/4, quality audit above 98%. I can answer your customers, track your orders and keep your support inbox under control, in clear and friendly English, on US or UK hours.... Saiba mais

Habilidades

a
abigail_achsah
Deborah O
offline • 

Conheça meus serviços

Suporte ao Cliente
I will be your email and live chat customer support assistant
A partir deUS$ 15 /projetoMais detalhes
Gerenciamento de lojas de e-commerce
I will track orders and handle delivery issues for your online store
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Teleperformance

Customer Operations Expert

Teleperformance

Sep 2025 - Present • 1 yr 1 mo

DHL Express account. Handle around 150 calls, chats and emails a day about shipments: tracking parcels, chasing delays and exceptions with couriers and depots, and keeping customers updated until delivery. CSAT above 3.85 out of 4 and quality audit score above 98%. Trained as a quality analyst on the TP Elevate programme.