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Português
$
USD
Abdul K
@abdul_vision
Remote IT Support Specialist
Índia
Inglês, Tâmil
Sobre mim
Detail-oriented Technical Support Engineer with 3 years of experience in desktop and end-user support. I specialize in OS installation, hardware troubleshooting, and managing AD, DHCP, and DNS. I use Zoho and remote desktop tools to resolve issues efficiently, optimize IT operations, and enhance user experience.
Habilidades
Abdul K
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte de TI
I will provide remote technical support and fix windows or mac issues
Experiência profissional
Flipkart
Período integral • 2 yrs 1 mo
Technical support engineer
Sep 2024 - Present • 1 yr 8 mos
Technical Support Engineer | ROINET SOLUTIONS Hardware & Software Support: Diagnose and resolve issues with desktops, laptops, printers, and scanners. Perform installations, configurations, and updates for OS, drivers, and applications while managing software licenses. User Assistance & Account Management: Provide onsite and remote support for connectivity and technical queries. Manage user accounts, permissions, and access rights, including secure password resets and identity verification. Incident & Remote Management: Log, prioritize, and resolve incidents via ticketing systems or escalate to senior teams. Utilize remote desktop tools, phone, and email to troubleshoot and configure systems efficiently. Network Support: Troubleshoot basic Ethernet, Wi-Fi, and IP configuration issues, ensuring minimal downtime and escalating complex network bottlenecks to specialized engineers.
Team leader
Apr 2023 - Sep 2023 • 5 mos
Maintaining the team of 5 members and monitoring their work performance. Work closely with other departments and vendors to understand their technical needs and requirements. Maintain accurate and up-to-date technical documentation and Prepare and present progress reports to senior management.
