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Abdihakim H
@abdihakim_it
Microsoft 365, Entra ID and Endpoint Security Specialist
Estados Unidos
Inglês
Sobre mim
I am a customer-facing technical support professional with 6+ years of enterprise experience. I specialize in Tier 2/3 escalation and identity management across Entra ID and Active Directory. I deliver first-contact resolution for Windows and Microsoft 365 issues under strict SLAs.
Habilidades
Abdihakim H
offline •
Conheça meus serviços
Suporte Técnico
I will audit your microsoft 365 tenant security and deliver a remediation plan
Suporte Técnico
I will set up microsoft intune and autopilot for your windows devices
Experiência profissional
Senior Desktop Support Engineer
Emerson Electric
Oct 2025 - Jan 2026 • 3 mos
Final escalation point for Windows, identity and network incidents across a global manufacturing environment. Microsoft 365 and Entra ID administration, Intune and Autopilot deployment, and end-to-end onboarding and offboarding.
Senior Desktop Support Engineer
Amplifon
Mar 2022 - Sep 2025 • 3 yrs 6 mos
Supported a nationwide distributed workforce of 10,000+ users through ticket, phone and chat under defined SLAs. Daily Microsoft 365 and Entra ID administration: account lifecycle, license assignment, security groups, MFA enrollment and reset, Exchange Online mailboxes. Endpoint deployment and compliance through Intune and JAMF across Windows and macOS. Contract role through Apex Systems.
IT Support Specialist
Thomson Reuters
Sep 2021 - Mar 2022 • 6 mos
Fully remote enterprise desktop and application support in a large regulated environment. Active Directory account administration, access provisioning, and Windows and Microsoft 365 troubleshooting, tracked in ServiceNow under ITIL-aligned workflows. Contract role through Ovation Workforce.
