Syed M

HighLevel Manager

Nov 2024 - Present • 1 yr 9 mos

GoHighLevel CRM & Marketing Automation Expert eCommerce Skillset Ltd As a GoHighLevel (GHL) Expert, I specialized in CRM implementation, marketing automation, sales funnel development, and business process optimization for agencies and businesses. I helped clients streamline their sales and marketing operations by designing high-converting funnels, automating workflows, and implementing scalable CRM solutions that improved lead generation, customer engagement, and revenue growth. Key Responsibilities Managed and optimized GoHighLevel CRM for multiple businesses and marketing agencies. Built high-converting sales funnels, landing pages, websites, and lead capture forms using GoHighLevel. Designed and implemented automated workflows, triggers, campaigns, and customer journeys. Created and managed email marketing campaigns, SMS campaigns, voicemail drops, and automated follow-up sequences. Configured CRM pipelines, opportunity stages, and lead management systems to improve sales processes. Set up calendars, appointment scheduling systems, booking automation, and reminder sequences. Integrated third-party applications using Zapier, webhooks, APIs, Stripe, Twilio, Mailgun, and other business tools. Customized GoHighLevel snapshots for agencies and clients to accelerate onboarding and deployment. Created forms, surveys, quizzes, chat widgets, and reputation management systems. Managed client onboarding, CRM migration, account configuration, and user permissions. Monitored campaign performance, analyzed CRM data, and optimized automation for better conversion rates. Provided technical support, troubleshooting, and ongoing GoHighLevel consultation for clients. Collaborated with marketing, sales, and development teams to deliver complete CRM and automation solutions. Key Achievements Successfully implemented GoHighLevel CRM solutions for multiple businesses across various industries. Built fully automated sales funnels and lead nurturing systems.

Human Resources Manager

Mar 2025 - Jul 2026 • 1 yr 4 mos

Senior Human Resources Executive Blueepaan Media Agency As a Senior Human Resources Executive, I led the organization's talent acquisition, workforce planning, and HR operations to support rapid business growth. I was responsible for designing and implementing HR strategies, developing company policies, and building high-performing teams while ensuring compliance with employment laws and organizational standards. Key Responsibilities Led end-to-end recruitment and talent acquisition across multiple departments. Successfully recruited and onboarded 200+ employees within one year, including 30+ senior and executive-level professionals. Developed and implemented HR policies, procedures, employee handbooks, and standard operating procedures (SOPs). Designed recruitment strategies to attract high-quality talent and reduce time-to-hire. Managed the complete hiring lifecycle, including workforce planning, job postings, candidate sourcing, interviews, salary negotiations, and onboarding. Partnered with department heads to identify staffing needs and develop workforce plans. Introduced structured onboarding and orientation programs to improve new employee integration and retention. Managed employee performance review processes, goal setting, and career development initiatives. Handled employee relations, conflict resolution, disciplinary procedures, and grievance management. Ensured compliance with labor laws, company policies, and HR best practices. Maintained HR records, employee documentation, and confidential personnel information. Organized employee engagement programs, training sessions, and leadership development initiatives. Collaborated with senior management to align HR strategies with business objectives. Key Achievements Successfully hired over 200 employees within 12 months, supporting rapid organizational growth. Recruited 30+ senior executives and management professionals for key leadership positions. Developed and implemented company-wide HR policies.

Ecommerce Manager

Jan 2018 - Feb 2025 • 7 yrs 1 mo

Senior E-commerce Operations Manager & Team Head GVO Led large-scale e-commerce operations across multiple global marketplaces, overseeing strategy, account management, team performance, and business growth. Managed cross-functional teams responsible for marketplace operations, seller account health, fulfillment, inventory, and client success. Key Responsibilities Managed operations for Amazon, Walmart, eBay, Etsy, Shopify, TikTok Shop, and other e-commerce marketplaces. Directed 6 operational teams, each consisting of 20+ employees and one Team Leader, providing strategic leadership, performance management, and operational oversight. Supervised Team Leaders, ensuring KPIs, productivity targets, and quality standards were consistently achieved. Developed and implemented standard operating procedures (SOPs) to improve efficiency and service quality. Managed end-to-end marketplace operations, including: Amazon FBA Walmart Fulfillment Services (WFS) Private Label (PL) Dropshipping 2-Step Dropshipping Inventory & Stock Management Oversaw seller account health, policy compliance, and marketplace performance metrics. Coordinated product listings, catalog management, inventory planning, pricing strategies, and order fulfillment. Conducted regular team training, coaching, and performance evaluations to improve productivity. Collaborated with clients and senior management to develop growth strategies and operational improvements. Resolved complex marketplace issues, escalations, and operational challenges while maintaining high customer satisfaction. Leadership & Management Led a workforce of 120+ e-commerce professionals through six specialized teams. Mentored six Team Leaders and ensured alignment with company objectives. Managed resource allocation, workload distribution, and performance monitoring. Fostered collaboration across departments to achieve operational excellence. Key Achievements Successfully managed operations across multiple international e-commerce.