Aaron

@aaronorner

Putting the Human at the Center of Design Solutions

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Over 20 years of designing experiences, foundational to creating products, services, and systems that respond to human needs. As a design leader, I have worked in medium and large organizations to drive human centered transformation by embracing lean practices and design research methods & frameworks. I believe in a human-centered approach to problem-solving that builds upon the strengths of human empathy to drive innovation and out-of-box thinking... Saiba mais

Habilidades

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aaronorner
Aaron
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Conheça meus serviços

Pesquisa e insights de usuários
I will integrate UX research into your product development lifecycle
A partir deUS$ 300 /projetoMais detalhes
Pesquisa e insights de usuários
I will assess your human insights maturity and identify opportunities to grow
A partir deUS$ 800 /projetoMais detalhes

Portfólio

Experiência profissional

UserTesting

UserTesting

Período integral • 2 yrs 9 mos

Senior Insights Partner

Jul 2026 - Present • 4 mos

• Advise enterprise UX, Research, Design, Product, Insights, and executive leaders on research strategy, organizational maturity, measurement, operating models, discovery, and evidence-based product development. • Help organizations evolve from episodic validation toward continuous discovery and insights-led decision-making across the product lifecycle. • Facilitate strategic workshops and mentor leaders and practitioners on methodology, organizational enablement, and communicating the business value of customer evidence. • Guide practical adoption of AI-enabled research while emphasizing human review, interpretation, research quality, and responsible use.

Global Customer Success Manager / Executive Consultant

Feb 2024 - Jul 2026 • 2 yrs 5 mos

• Led strategic enterprise relationships in financial services and healthcare, connecting research capability to product and business strategy. • Consulted with UX, CX, Research, Product, and Marketing leaders on research enablement, democratization, measurement, and long-term program strategy.

USAA

Senior Lead Design Researcher

USAA • Período integral

Sep 2018 - Feb 2024 • 5 yrs 5 mos

• Grew the research organization from 3 to 12, doubling the team within six months and building a multidisciplinary structure of researchers, research operations coordinators, and service designers. • Designed an operating model combining centralized strategic research, business-aligned research, and democratized research enablement. • Extended research capability across 20+ design teams and 250+ designers through training, tools, resources, standards, and mentorship. • Helped make human-centered insights and design thinking critical throughout the Product Development Lifecycle through enablement, executive mentorship, and measurement and maturity models. • Led mixed-method generative and evaluative research informing product, risk, operational, and customer-experience decisions, including a P&C claims measurement approach combining experience metrics with observed behavior. • Mentored executives, researchers, and designers while strengthening how evidence was interpreted, communicated, and used in product decisions