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aaradhyapaul986

Aaradhya P

@aaradhyapaul986

Call Quality Analyst

Índia
Inglês, Hindi, Bengali
Algumas informações são exibidas no idioma inglês.
Sobre mim
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation, compliance checks, and providing feedback to improve customer experience and agent performance.... Saiba mais

Habilidades

a
aaradhyapaul986
Aaradhya P
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Consultoria
I will audit customer service calls and give QA feedback
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Tata_Consultancy Services

Quality Analyst

Tata Consultancy Services • Período integral

Dec 2020 - Present • 5 yrs 5 mos

Call Quality Analyst | TCS | 5 Years Audited customer service calls for UK, Australia, and Manila utility company call centers Evaluated agent performance, compliance, and customer handling quality Provided detailed feedback and coaching recommendations to improve service standards Monitored call quality metrics and supported customer experience improvement initiatives Prepared QA reports and maintained quality assurance documentation