Aamir

Associate Systems Engineer

Multilynx • Período integral

Feb 2024 - Present • 2 yrs 3 mos

Roles and Responsibilities: •Supported and monitored Azure-hosted managed environments for multiple customers. •Proactively analyzed infrastructure to identify and resolve performance and availability issues. •Installed, configured and administered virtualization (Hyper-V, VMware) environments of clients. •Configured and managed LAN, WAN, VPN and Firewall of client’s Network environment. •Managed and resolved customer support tickets through Professional Services teams. •Provisioned and maintained Azure VMs, App Services, storage, and networking components. •Administered Windows Server environments include patching and troubleshooting. •Developed PowerShell scripts to automate cloud administration tasks. •Applied Azure security standards including RBAC, NSGs, VPNs, and IP/port whitelisting. •Created Azure alerts and monitoring rules for system health and performance. •Supported backup and disaster recovery operations using Acronis and Veeam. •Performed application installations and upgrades in hosted environments.

IT Support Engineer

ShopDev LTD • Período integral

Jan 2023 - Mar 2024 • 1 yr 2 mos

Roles and Responsibilities: •Provided Level 1/2 technical support, managed Active Directory, Microsoft Entra ID, and Microsoft 365 users, performed system maintenance, backups, and troubleshooting. •Administered Windows Server environments include patching and troubleshooting. •Managed and resolved customer support tickets through Professional Services teams. •Performed application installations and upgrades in hosted environments.