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pedro_finace

Pedro D

@pedro_finace

Account Manager

Brasil
Português, Espanhol, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a professional with experience in account management and back office. I stand out for my data analysis skills and my ability to establish effective business relationships. I seek to optimize operational processes and contribute to organizational success.... Saiba mais

Habilidades

p
pedro_finace
Pedro D
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Painéis de dados
I will professional financial dashboard in excel
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Mercado_Libre

Back Office

Mercado Libre • Período integral

Aug 2025 - Feb 2026 • 6 mos

Ensured operational excellence in the Mercado Libre ecosystem through technical and administrative support. Managed and validated data, ensuring compliance with policies for seller and user accounts. Coordinated the loading and updating of massive catalogs, guaranteeing the integrity of commercial information. Resolved incidents, acting as a link between sales and technology or logistics areas. Managed escalated claims and payment disputes in coordination with Mercado Pago. Identified bottlenecks in the operational flow with proposals for improvement in internal tools. Documented standard operating procedures to standardize service quality. Monitored KPIs and prepared reports in tools such as Airtable or Business Intelligence dashboards. Conducted team meetings to provide and receive feedback.