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nintalakhadze

Nina T

@nintalakhadze

QA Manager

Geórgia
Inglês, Georgiano
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a QA Tester with hands-on experience in fintech (banking) systems, specializing in manual testing of web, mobile, and AI-driven chat platforms. I work in production environments where quality and accuracy directly impact real users.... Saiba mais

Habilidades

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nintalakhadze
Nina T
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Teste de software
I will manually test your website or mobile app and find bugs
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

QA Manager

Banks • Período integral

Dec 2025 - Present • 5 mos

I work in the Business Operations department, within Contact Center systems development. My role focuses on testing mobile and web banking chat systems where users first interact with an AI bot and, if needed, are escalated to a live operator. I am responsible for testing end-to-end chat flows, AI bot interactions, and escalation logic, ensuring smooth and accurate communication between users and the system. I also test the operator side of the system, including ticket creation, assignment, handling, resolution, and closure processes, as well as all related interactions to ensure system stability and correct workflow execution.