Hasham Arshad

data entry specialist

Uber Eats • Freelance

Mar 2024 - Feb 2025 • 11 mos

I completed a detailed data entry and data cleaning project for an insurance dataset involving customer interactions, agent performance, and sales tracking. Project Overview The client provided raw and partially unstructured data containing information such as: Agent IDs Product categories Customer types Call duration Resolution status Satisfaction ratings Upsell quantities and revenue My responsibility was to organize, clean, validate, and structure the dataset into a professional and analysis-ready format. Key Responsibilities & Problem-Solving ✅ Data Cleaning & Error Handling Identified and corrected inconsistent entries (e.g., "Misc." vs proper product categories) Fixed formatting issues across columns (dates, numeric values, text alignment) Removed duplicate or irrelevant entries ✅ Handling Missing & Incorrect Data Detected missing values in key fields like upsell amount and satisfaction score Replaced or flagged incorrect data based on logical conditions ✅ Conditional Formatting for Insights Applied highlighting rules to identify: Low satisfaction scores Failed resolutions ("No") Zero upsell performance This helped the client quickly spot problem areas ✅ Data Structuring & Organization Standardized column headings and formats Organized dataset for easy filtering and sorting Ensured consistency across all rows ✅ Quality Assurance Cross-checked entries to ensure accuracy Maintained high attention to detail to avoid data inconsistencies Results Delivered Clean, structured, and analysis-ready dataset Improved data accuracy and consistency Easy-to-read format for business decision-making Highlighted key performance issues for quick review Tools Used Microsoft Excel Data validation & conditional formatting Basic data analysis techniques.